"Great Bridge Health Centre"

Absolutely appalling service from this practice. I’ve been chasing a follow up from a query I raised with them for four weeks, total of 5 hours in queue waiting for a response over 4 separate phone calls. They do not respond or follow up phone calls, you can’t get face to face appointments, no follow through on referrals. I’ve asked numerous times to speak to a specific person and no response. Delay in answering phone is due to staff absences, which have been on the answer phone message for over two years. Why haven’t they instigated staff management protocols to deal with this over such a long period of time. It’s almost impossible to get through to them via phone. There is a complete disregard to patient wellbeing - an absolute joke!!!